Thursday, 14 March 2019 09:54

Outdated technology frustrates Australian workers: report Featured

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Outdated technology frustrates Australian workers: report Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Australian employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to one analyst firm which says organisations must find a way to address the needs of modern workers.

According to Gartner’s Q4 2018 Global Talent Monitor, technology now ranks among the top 10 reasons why Australian employees change jobs.

Gartner says the data reveals technology rose eight places from Q3 2018 to come in ninth on the list of key attrition drivers for Australian employees.

“People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” says Aaron McEwan, HR advisory leader at Gartner.

“It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved.”

According to the Gartner talent monitor, compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position.

“The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” McEwan said.

Gartner says these factors may have already hit the willingness of Australian employees to go above and beyond at work, as discretionary effort levels fell 4.5% year over year – from 21% in Q4 2017 to 16.5% in Q4 2018.

According to McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers – making it a priority to offer a personalised, seamless and efficient experience.

“For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognising that these are just a part of the broader employee experience,” McEwan said.

“This means understanding and focusing on what employees’ value from their experiences with the company.

“Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.”

Gartner says it advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective.

“By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities,” the company said.


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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