Monday, 30 May 2016 07:52

Microsoft Surface line hit by Sleep of Death bug Featured

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Microsoft's Surface line, reported as one of its better earners in its most recent quarterly results, suffers from a bug which has come to be referred to as Sleep of Death.

When the Surface Pro 4 or the Surface tablet are put into sleep mode for a few hours or more, they are unlikely to wake up.

The devices have to be powered back on and this means there is a risk of data corruption.

This means that anyone who has left the system with files on which they are working open, has to shift through auto-saved versions, hoping against hope that one of those will mean that work is not lost.

In its quarter three results, which took into account sales up to the end of April, Microsoft noted: "Surface revenue increased 61% in constant currency driven by Surface Pro 4 and Surface Book."

Searching through the Microsoft support forums one finds numerous examples of users who have been hit by the Sleep of Death bug.

One user writes, in a post headlined Sleep of Death finally bricked my Surface: "I just want people to know that if you're experiencing the "Sleep of Death" with your Surface RT, that its demise might not be far behind..."

And another wrote: "Even after the April firmware update, I am still experiencing the sleep of death on my i7 Surface Book. I have read numerous posts on Reddit and on the Answers that people are still experiencing it."

iTWire's Ray Shaw claims the issue is fixed.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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