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Internode slays other ISPs in customer ratings, Telstra comes last

Fast rising broadband provider Internode has thrown down the gauntlet to its larger rivals by clearly beating them in a new customer satisfaction survey of Australian internet users. In a survey of ten leading ISPs, Internode was the only broadband provider to get an overall five star rating, the highest possible score, while heavyweights Telstra and Optus brought up the rear of the field.


The survey commissioned by rating agency Canstar Blue measured customer satisfaction of each provider with respect to price, speed, reliability, support, billing, and download quota value for money.

Internode earned five stars for all categories except for the support and price categories in which it earned four stars.

Other ISPs to score well were Australia's third largest ISP iiNet, iPrimus and Westnet, each of which earned an overall rating of four stars.

Perhaps surprisingly, given its premium priced service, Telstra came in dead last behind the likes of cut price providers like Dodo and TPG, earning no more than 3 stars in any category.

Optus and AAPT did not fare much better, earning 3 stars in all categories except download quotas.

Announcing the poll on its website, Canstar Blue reported that surveyed consumers had been loud and clear about their favourite broadband provider. 'Internode has won the inaugural Most Satisfied Customers - Broadband ADSL award,' it stated.

'Clearly popular with its customers, Internode led the field in nearly all criteria, including overall satisfaction, speed, reliability of service, billing and download quota value for money.'

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Stan Beer

 

Stan Beer co-founded iTWire in 2005. With 30 plus years of experience working in IT and Australian technology media, Beer has published articles in most of the IT publications that have mattered, including the AFR, The Australian, SMH, The Age, as well as a multitude of trade publications.