A new report from Ericsson's Consumer and IndustryLab explores the future of customer interactions with telcos, suggesting that, coupled with AI and automation, the zero-touch customer experience could be a touch of genius in customer service.

Published in Telecoms & NBN

From holographic and intelligent smart building displays to the next wave of customer service chatbots, CeBIT Australia is the must-attend business IT event of the year, with tech goodies galore helping change the way business is done for the better.

Published in Development

A new type of customer service called ZenoBot is being rolled out across the country and the rest of the world. It has been developed by Australians as an AI "Avatar" that can "engage with customers, deliver information, answer questions, and even deliver education to students in classrooms".

Published in Development

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