Home Your Tech Entertainment Displaying items by tag: customer service

Software applications and outsourcing services provider Civica has secured a deal to deliver its Authority 7 local government software and systems to assist the Lake Macquarie City Council to improve customer engagement, user experience and enhance service delivery.

Published in Deals

Telstra hasn’t shouted out about its new casual, month-to-month post-paid plans from the rooftops, but I found them online – and I signed up! Here's why.

Published in Telecoms & NBN

Getting the right balance of human agents and automation is important for providing a good customer service experience.

Published in Enterprise Solutions
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