ICT industry trends will be under the spotlight at the upcoming Sydney forum to be staged by global cloud computing company ServiceNow, with industry experts addressing many of the developments in IT, HR, customer service, security and risk.

Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".

Published in Business Software

Cloud mobile and online business messaging solutions provider LivePerson has collaborated with Commonwealth Bank subsidiary Bankwest to create a new in-app conversational banking service that enables bank customers to message the bank for service using the bank’s website and app.

Published in Apps

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