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Facebook's head of Messenger, David Marcus, has listed some predictions on "what’s to come for messaging after a momentous 2017, including hitting 1.3 billion people using Messenger monthly and 13 million just in Australia".

Published in Development

Cloud mobile and online business messaging solutions provider LivePerson has launched in-app mobile messaging technology in travel agency Webjet’s customer service business, which it says has resulted in a 54% uplift in text-based service engagements with the app.

Published in Mobility

Optus claims it is paving the way for telco innovation in customer service with the offering, for the first time, of Google Assistant, allowing its customers to ask Google Home and selected smartphones, questions about their personal mobile plan without needing a handheld device.

Published in Telecoms & NBN
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