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The union representing Telstra works says "Telstra’s already poor customer satisfaction levels will go from bad to horrendous if the telco pushes ahead with its plans to axe 8000 jobs".

Published in Telecoms & NBN

The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives. 

Published in Telecoms & NBN

Adoption of chatbots by the retail, banking and healthcare sectors will realise businesses cost savings of US$11 billion annually by 2023, up from an estimated US$6 billion in 2018, according to a new report.

Published in Market
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