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Mobile is king and fixed line is fading fast, with consumers relying more and more on their mobile devices for voice calling, as mobile voice minutes rose by seven billion in the 12 months to the end of the 2016-2017 financial year. And, competition has benefitted consumers, with price drops and better value for money, according to the competition regulator.

Published in Mobility

Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, says proposed new rules designed to improve telco complaint handling will ensure that the regulator has better tools to ensure practices of telco providers improve.

Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.

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