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The communications regulator, the Australian Communications and Media Authority, has embarked on public consultation on new rules it is considering imposing which would set new, minimum complaints-handling process requirements on all telecommunications service providers dealing with consumers migrating to the national broadband network.  

Published in Technology Regulation

The majority of telcos are doing the right thing by consumers, with a review of their websites by the Australian Communications and Media Authority finding they are complying with rules to provide critical information about pricing, minimum monthly charges, and important service conditions for the national broadband network.

Published in Telecoms & NBN

Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, says proposed new rules designed to improve telco complaint handling will ensure that the regulator has better tools to ensure practices of telco providers improve.

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