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New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Many enterprises are slow to respond to increasing demand for mobile apps, with more than a quarter of enterprises globally still not having built, customised or virtualised apps in the last 12 months, according to a new report.

Published in Mobility

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Published in Apps
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