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Thursday, 09 November 2017 12:02

Yes, Optus too may need to refund NBN customers

A day after Telstra admitted that it had overcharged NBN customers, promising them unattainable speeds, Australia's second largest telco Optus has made a similar confession and said it is working with the ACCC to provide compensation to those who have been affected.

Published in Telecoms & NBN

Only 12% of those who have connected to the national broadband network as of 30 September have opted to take the fastest plans — 100Mbps/40Mbps — according to data collected by the Australian Competition and Consumer Commission, which shows that a shade over three million people are connected.

Published in Telecoms & NBN

Telstra has been forced to compensate up to 42,000 users of its NBN Internet services after the ACCC censured the carrier for failing to deliver the promised speeds that were advertised.

Published in Telecoms & NBN
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