Thursday, 20 April 2017 12:30

Virgin Australia trials in-flight Wi-Fi for passengers

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Virgin Australia has started three months of testing in-flight wireless Internet access on one of its Boeing 737-800 aircraft.

The testing, which commenced on Thursday, allows passengers flying on the Wi-Fi-enabled aircraft to use the service free of charge and provides access to popular streaming services Netflix, Stan and Pandora while in the air.

Virgin is partnering with in-flight connectivity provider Gogo and Optus Satellite for the trial.

John Thomas, group executive, Virgin Australia, said the airline wanted to ensure that guests could stay “reliably connected in the air while also enjoying the fantastic entertainment and customer service for which Virgin Australia is well known”.

“We’re looking forward to receiving guest feedback about our in-flight connectivity over the next three months to ensure we are able to offer the best possible service in the sky.”

Passengers who travel on the Wi-Fi-enabled aircraft during the testing period will be notified that Wi-Fi is available on their flight and provided with instructions on how to access it.

Thomas says the airline will finalise its business model after considering customer feedback and the results of the testing period.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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