Monday, 20 January 2020 17:15

Cisco recalls 87 different WiFi access point models Featured

By

Cisco has announced that several of its WiFi devices are so "broken" that the company's remedy is "replace on failure".

On Friday 17 January (Saturday 18th, Australian time) Cisco announced via a "Field Notice" that WiFi devices may have trouble connecting. They describe the problem as, "A newly installed Access Point (AP) fails to join its controller or it joins the controller, but is only able to bring up one radio due to a manufacturing mismatch between the AP's domain and the radio's domain.

"On a Mobility Express (ME) AP, the 2.4GHz radio will come up in Day 0 mode; however, after you configure the correct country code, the internal AP might fail to rejoin or might bring up only one radio."

The document then listed 87 different models that are affected, noting that "In the manufacturing process, the radios for some APs were set for regulatory domains which do not match the Product ID (PID)."

The document also includes information on how to identify the model and serial number of each device, although oddly, the examples shown were for build dates in 2016 and 2017.

Buried in the fine print is the observation that, "If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Columbia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey)."

It is not clear if this list of countries is exhaustive, but three months is rather a long time to wait for a replacement unit.

iTWire has submitted a number of questions to Cisco (including an estimate of the number of affected units and how widespread the problem is in Australia / New Zealand).

This story will be updated when a response is received.

Update: 5:40pmiTWire has received the following response from Cisco:

There are seven models which are affected in Australia. These are:

2802E/I

3802E/I/P

1815T

4800

There is a total of 207 APs that have been affected across Australia. The majority of the units have already been RMA'd (Return Merchandise Authorisation) via our CX Centre (formerly TAC). These are also in general supply in distributor stock or shipping within 28 days.

CHIEF DATA & ANALYTICS OFFICER BRISBANE 2020

26-27 February 2020 | Hilton Brisbane

Connecting the region’s leading data analytics professionals to drive and inspire your future strategy

Leading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.

Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?

Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?

With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.

Discover how your peers have tackled the very same issues you face daily. Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.

Download the Agenda to find out more

DOWNLOAD NOW!

David Heath

David Heath has had a long and varied career in the IT industry having worked as a Pre-sales Network Engineer (remember Novell NetWare?), General Manager of IT&T for the TV Shopping Network, as a Technical manager in the Biometrics industry, and as a Technical Trainer and Instructional Designer in the industrial control sector. In all aspects, security has been a driving focus. Throughout his career, David has sought to inform and educate people and has done that through his writings and in more formal educational environments.

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments