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Tuesday, 21 June 2011 22:50

A contrary view on the DistributeIT 4800

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The strident calls over the past couple of days for the owners, directors, staff and tea-lady at DistributeIT to be hung up by their "pink bits" neglects one tiny but crucial fact in the world of web site hosting.

Web-site hosting is a very competitive business and anyone involved in this industry will make very sure that they are offering exactly the services contracted; nothing more, nothing less.

I have read over the past few hours report after strident report insisting that DistributeIT should be hung, drawn and quartered for their recent transgressions in the light of their recent malicious hacking attack.

In my own dealings with such organisations (and I have had occasion to read the terms of service of quite a few), the specific services offered are laid out in great detail.  For instance, I might buy access to a Linux server with these seventeen services, but not (without extra payment) these twelve others (I'm paraphrasing, of course).

Clearly stipulated in this list is the provision of backup services.

Just about EVERY agreement for budget web hosting makes it abundantly clear that both CPU and disk space are being provided; but nothing more.  This means (and is spelled out in the agreements) that backing up the web site content is the responsibility of the site owner.  The very clear expectation is that should the site host have some kind of interruption, the site owner is responsible for re-uploading the content should it no longer reside on the hosting equipment.

Not being a customer of DistributeIT, nor having read their services agreements, I cannot comment specifically, but I would be astonished if their budget packages included even one inch of backup tape in the service provision.

As a budget site owner on such services, anyone without their own backups is simply asking for trouble; and many have received it in Spades.

 

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David Heath

David Heath has had a long and varied career in the IT industry having worked as a Pre-sales Network Engineer (remember Novell NetWare?), General Manager of IT&T for the TV Shopping Network, as a Technical manager in the Biometrics industry, and as a Technical Trainer and Instructional Designer in the industrial control sector. In all aspects, security has been a driving focus. Throughout his career, David has sought to inform and educate people and has done that through his writings and in more formal educational environments.

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