Thursday, 22 November 2012 14:50

CrazyDomains goes down with crazy outage Featured

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Twitter users talking about CrazyDomains outage Twitter users talking about CrazyDomains outage Image Credit - Twitter.com - Click image to see larger version

If you’re a CrazyDomains cutomer right now, chances are you’re experiencing an unexpected, unwanted and most unwelcome outage, something that always drives customers crazy, whether avoidable or not!

Australian web hosting company and domain name registrar, Crazy Domains, is experiencing an outage as I type, confirmed by Twitter users and not yet the company itself through any statement, but through its network status page - although Crazy Domain's own site is loading just fine.

FINAL UPDATE: Service now appears to be restored after an outage of some hours.

(earlier) UPDATE: email service on the hosting page says it is back in service but the friend experiencing the problem says email still isn't working. Story continues:

I got here because a friend who uses CrazyDomains to host their site and email for their restaurant business "The Entrance Lake House" (UPDATE: 3.10pm which still isn't working unlike this TELH web address redirect CrazyDomains has since restored) asked if I could investigate why their email had stopped working.

When I tried logging into the CPanel back end, I was able to log in, but with none of the icons visible, and instead the message “[a fatal error or timeout occurred while processing this directive]” staring me in the face, with the Crazydomains header and side panel but no settings or icons whatsoever.

So, I tried visiting the site itself, only to get more error messages.

A quick check of CrazyDomain’s Network Status page showed that email access via pop3 is inactive, as is the MySQL database server, FTP file uploads and the Hosting Contrl Panel.

New update: Crazy Domains now only lists FTP uploads as having an outage, but as of 3.01pm I still can't log into the Cpanel back end normally to see all the icons, and email still isn't working for my friend. With the TELH web address restored, however, CrazyDomains is obviously crazy busy in fixing it.

Meanwhile, the server status within the only bit of the CPanel back-end I could click on showed that all server functions emblazoned with a green tick.

I tried calling CrazyDomain’s 1300 210 210 support number and it rang either once or twice, and then disconnected. I tried a couple of dozen times and finally got through to the interactive voice menu system.

I chose to connect to tech support and after 35 minutes, I’m still waiting, with a Twitter user commenting they’d already been waiting for 47 minutes – and that was a few minutes ago.

Other comments can be seen in the image above, asking @crazydomains when service will be restored, and apologising to their own customers and users for a site outage that is due to CrazyDomains having its own outage.

So – if you’re with Crazydomains and are having issues today, now you know why. No doubt the company is busily trying to fix the problem as quickly as possible, and given the fact it hasn’t yet been fixed, it’s obviously a little more serious than simply rebooting the router.

We’ll find out in time whether it’s a hack attack, a botched upgrade, a forgotten security update, a power outage and failure of backup power services, whether someone cut their fibre cable with a backhoe, whether aliens landed and beamed all the servers to a holding bay or whatever it is.

Until then, use a different email address, even if you need to make a webmail account, to communicate with people, and don’t forget you can communicate with customers via Facebook, Instagram, Blogger, Tumblr and/or other online services even when your primary web hosting and email go down.

More information on what the issue is when we get it – for now, it’s 40 minutes and still counting on hold, although it's been down for much longer than that and at this stage, so it’s clearly serious.

Hopefully we won’t have to nuke it from space to be sure!

Update: at 3.17pm, after 1 hour and 8 minutes on hold for customer service, I hear 'beep beep beep' and have been disconnected, whether by a mobile network glitch or the company's phone system, I've no idea. More details when we get them.

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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