Monday, 09 April 2012 21:23

ScreenConnect 2.4 - A Leap Forward for Remote Support

By Jeff Bishop

Latest release incorporates the joining of multiple technicians to a session, simplified uninstall and upgrade controls for unattended sessions, improved relay service.

Elsinore Technologies (http://www.elsitech.com) announced the latest release of its remote support software, ScreenConnect 2.4. ScreenConnect is a self-hosted remote support solution that provides the capability to access and control computers or servers remotely. The 2.4 release offers a host of new features, including multiple technicians on the same session, IP filtering, additional control over unattended connections, and vast improvements in performance.

The ScreenConnect 2.4 build represents the latest update to the software architecture and facilitates new capabilities for upcoming releases. Though aimed at improving the intelligence of the relay service, 2.4 also includes several key features that were requested by users, such as the ability for multiple technicians to join a session, and improved updating and management of unattended connections. Now, several technicians can collaborate on a single support session, utilizing their respective skills to more efficiently help their customers. The changes to the unattended sessions permit users to update, rename, or remove unattended installations directly from the ScreenConnect host page.

Enhancements
* Multiple technicians on a single session
* Optimizations to encoding, compression, and screen capture
* UI changes to host page
* Easier reinstallation and uninstallation of unattended clients
* Bootstrapper for unattended client
* Optional IP filtering HTTP module
* Complete list of remote support and remote access features available at: http://www.screenconnect.com/Remote-Support-Features
 
"Our goal is provide a balance of improved performance and functionality with each release, and that was achieved with 2.4. The 2.4 build was probably one of the biggest behind the scenes projects in the past twelve to eighteen months,' says Jeff Bishop, Business Development Manager for Elsinore Technologies. 'Now the groundwork is set for our future releases, which is really exciting. I think our next few builds are going to really make our customers and future customers very happy."

A free thirty-day trial of ScreenConnect 2.4 can be downloaded at: http://www.screenconnect.com/download.

About ScreenConnect
ScreenConnect is a self-hosted remote support solution developed by Elsinore Technologies. The goal of the product is to fill an industry need for a tool that doesn't charge monthly fees, that just works, and has consistent development to make it better and faster with each quarterly release.

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