Tuesday, 16 November 2010 05:21

eTellicom launches IMX with presence in Australia

By Tina Smith

With Unified Communications becoming a necessity in today business, eTellicom with the IMX adds a powerhouse competitor to the market.

eTellicom's head office in Melbourne has only recently launched a new version of their globally renowned Integrated Multimedia eXchange (IMX) unified communications solution.
With more features than ever before, and with innovation a key in their success.

They are a leading developer of Computer Telephony Integration (CTI) products, delivering best of brand applications to the market with over 100 years combined experience in the PABX and CTI fields.

eTellicom are also developers of the Siemens OpenScape Office Unified Communications (UC) platform, distributed globally.  With clients such as Deutsche Telecom, Telecom France and resellers in the thousands, eTellicom has in amassed in excess of 8000 installations with 600,000 users worldwide.

One of the unique strengths of the IMX is that roll out and customization to clients is very quick, flexible delivery and install time exceeding all expectations, and the ability to evolve with the market's ever changing needs.

IMX has Microsoft certification and integration, and is an IBM partner, and enables companies of any size to seamlessly integrate all communications - voice, video, fax, data and messaging with their business processes, and continue to deliver the highest levels of customer satisfaction, ease of use and manageability.

IMX is one of few telephony systems in the world where automatic software upgrades are provided as part of the Service Level Agreement, with continuous access to the latest new developments and product enhancements as released by IMX.

The IMX is based on unified communications providing anywhere-anytime communications and integrated presence. It offers as standard: seamless integration of the users fixed line telephone (IP or traditional analogue) with the user's PC/ MAC and mobile device. With features like: users mobile acts like an extension on the phone system, the user's PC can become the telephone (soft phone), remote users can have access to all of the IMX system features, and all three devices can act like one.

Other attractive features include the client applications, such as PC Operator Consoles, Outlook add-in, and Call Centre client. These are available with user presence, drag and drop call processing, live call recording, call journals, message centre, screen pops, and more. 
Presence is core to the IMX, with automatic MS Calendar integration, where voicemail will automatically inform callers of the user's presence, and many more features.

IMX has a range of easy to use software modules/applications including:

· VisualAttendant (PC based Operator console) designed to enhance the performance of your main Telephonists/Operators and the callers experience.

· MyPortal (a java based application) offering the same level of functionality as the VisualOutlook client but for non MS Outlook and/or MAC users.

· eFone (java based), 3CX, X-Lite VoIP soft-phones for mobile staff i.e. managers can have this software loaded on their laptop and effectively 'carry around' their telephone.

· VisualContact - a fully featured advanced Contact Centre designed for busy customer service areas.

· VisualFaxmail - a fax server application for automatic delivery of faxes into the users 'inbox'

· Mobility - where the users mobile acts as an extension of the IMX or use the WiFi/SIP capability of the more advanced mobile phones (Blackberry, iPhone, Android, etc).

Furthermore, with user control over who you communicate with, how and when, not only do you have full user visibility, you have complete collaboration and manageability.
Team collaboration tools in media rich context include audio, video, web and document sharing, enabling enhanced divisional performance, and if required even external or partner companies are able to share the IMX system in a 'single virtual' IP PABX system.

This is an exciting growth phase for this team in Australia with Unified Communications becoming a necessity in today business, whilst eTellicom with the IMX adds a powerhouse competitor to the market.

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