Thursday, 08 April 2010 07:14

Docomo interTouch Deploys Noble Systems' Award-winning Solution Across Contact Centres Worldwide

By Jon Yarian

World's leading hospitality technology provider brings Noble a premier account for the Asia Pacific market

Sydney - April 8, 2010: DOCOMO interTouch Pte Ltd has selected the Noble® Solution from Noble Systems Corporation for blended inbound and outbound contact management in its contact centres worldwide. Noble Systems is a global leader in contact centre technology solutions.

DOCOMO interTouch provides a comprehensive suite of solutions and services for the global hospitality industry, including reliable and secure Broadband Internet Access, Interactive TV, In-room Entertainment and IP voice telephony solutions all on one managed network platform. The company maintains round-the-clock network monitoring and multi-lingual customer support that enables its clients to offer a superior guest experience and ensure that guests remain connected even while on the go.

Noble's unified system will be implemented at DOCOMO interTouch's customer support and service centres located in Manila, Philippines, Shanghai, China, Sao Paolo, Brazil and at its head office in Singapore. It will enable DOCOMO interTouch to operate on a single platform while increasing the productivity and efficiency of its contact centres. The system includes interactive voice response and digital recording, as well as Noble's award-winning Agent Desktop and Management and Reporting Portal, in a total solution that is tailored to meet the company's unique business requirements.

'A key focus for our success is working closely with our hotel partners to provide emerging technologies that enhance their guests' experience, while future-proofing their technology investments. We use this same standard when establishing relationships with our own vendors. We found that Noble Systems offered a solution platform with the functionality we needed in a technologically-advanced environment that would support future growth and changes as our business constantly evolves,' says Nicolas Mercier, Executive Vice-President for Global Operations. DOCOMO interTouch. 'We look forward to working with Noble and Ilios to unify our broad contact centre footprint, improving our efficiencies so that we can provide a better experience for our hotel partners and their guests.'

Paul Luketich, Managing Director of Noble Systems Australia, says, 'Working with DOCOMO interTouch is an exciting step for Noble Systems as we continue to expand our international presence and grow our operations in the Asia Pacific Region. This partnership is the result of a team approach, involving Noble's Authorised Reseller in the Philippines, Ilios Resources and Consultancy, Noble's APAC Headquarters in Sydney, Australia, and resources from our corporate office in Atlanta, Georgia. DOCOMO interTouch is an organisation with a clear commitment to advanced technologies, and being selected as the vendor for their customer service centres is a reflection of Noble's leading-edge solutions and reputation for quality and excellence.'

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