Thursday, 27 October 2011 06:30

3D Networks named Avaya (APAC) Contact Centre Partner of the Year

By Catherine Avilov

3D Networks (Australia), a part of the Planet One group of companies, was last week presented with the Avaya Aura Contact Centre APAC Partner of the Year award, in recognition of its implementations in Australia.

 

3D Networks named Avaya APAC Partner of the Year for Avaya Aura Contact Centre (AACC)

27 October 2011, Sydney - 3D Networks (Australia), a part of the Planet One group of companies, was last week presented with the Avaya Aura Contact Centre APAC Partner of the Year award, in recognition of its implementations in Australia.

'It's been an exciting year of growth for us,' said Mark Whitfield. Country Manager Australia for 3D Networks. 'The Australian contact centre market is looking for sophisticated solutions that not only address today's needs but set them up for future technological developments. Our partnership with Avaya helps us to fulfil those needs.'

In particular, 3D Networks has provided heritage Nortel customers with the confidence they need to migrate to the new Avaya Aura Contact Centre offering.

The 3D Networks phased approach to implementing the solution in line with customer priorities ensures business continuity during transition, and rapid return on investment. 3D Networks' Aura Contact Centre implementations deliver against business needs for customer experience management and agent efficiency, and provide ongoing flexibility to modify the contact centre in line with emerging trends and business requirements.

"Avaya values 3D Networks' ongoing commitment both as a Platinum partner and as a leading specialist in the Contact Centre space. We are delighted to be able to more formally recognize 3D Networks with this very deserving award" said Rob Wells, Managing Director - Avaya Australia & New Zealand. 'This naturally means they deliver great solution design for each client's needs.'

 


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