Wednesday, 12 February 2020 11:27

Yes, Optus! Telco again tops ACCC broadband speed report

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Yes, Optus! Telco again tops ACCC broadband speed report Image by mohamed Hassan from Pixabay

Singtel Optus has again recorded the highest score or 89.9% in the ACCC's Measuring Broadband Australia quarterly report, a compilation and comparison of broadband scores across the country.

The latest report from the Australian Competition and Consumer Commission, out on Wednesday and based on tests carried out in November 2019, said all retail service providers had achieved between 84.3% and 86.6% of their advertised speed plans.

The ACCC found that consumers on lower speed plans were more likely to experience faster speeds as a percentage of the maximum for which they had paid.

"Consumers on 12Mbps plans received an average of 90.4% of their connection’s maximum possible speed, while those on 25Mbps plans received 88.7%," the report said.

The most improvement was shown by Dodo/iPrimus which recorded 80% of maximum plan speeds, compared to 76.4% in the previous report.

But high-speed plans continued to disappoint. About 25% of those paying for 50Mbps and 100Mbps plans on fibre-to-the-node did not come anywhere near achieving their plan speeds.

“We are pleased to see that speeds have generally improved, however we need more action from NBN Co and retail service providers so that all consumers can access their full NBN plan speeds,” ACCC chair Rod Sims said.

“This Measuring Broadband Australia data clearly shows that too many consumers with FttN connections are not receiving the speeds they are paying for.”

He said that there would have been an improvement of between 1.4 and 6.2 percentage points for some FttN connections if issues such as those with in-house wiring had been addressed.

“Consumers with underperforming connections are encouraged to get in touch with their RSPs, and ask whether a technician may be able to fix their connection issues,” Sims said.

“Otherwise, they should be able to move to a cheaper plan with top speeds their connection can actually provide.”

The next report, due in May, will also look at how RSPs fare in providing streaming content from Netflix and YouTube.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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