Friday, 13 March 2015 10:08

Vodafone’s Hobart-based customer centre opened by PM Tony Abbott

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Vodafone has announced ‘a boost for Australian jobs and Australian customer service’ with its new customer care centre officially opened in Hobart this morning.

Australia’s Prime Minister, Tony Abbott, Tasmania’s Premier, Will Hodgman and Vodafone CEO, Inaki Berroeta have this morning opened Vodafone’s new customer care centre in Hobart, the capital of the Australian island state of Tasmania.

iTWire previously reported in August 2014 that construction had commenced, with the build part of the centre reported to be set for completion by December 2014, and the centre to have become ‘fully operational’ by mid 2015.

Vodafone now says that by the end of the year, more than a thousand staff will be based at the $12 million state-of-the-art call centre, with all staff from the company’s other customer care centre in the Hobart suburb of Kingston beginning to relocate in coming months.

Around 250 local workers were involved in the design, construction and fit out of the centre which Vodafone says ‘boasts the best in international call centre design.’

Vodafone CEO, Inaki Berroeta explained that ‘the building is evidence of the company’s commitment to industry best customer service and to Australian jobs’ and said: “Customer care is at the very heart of our business. We’re really proud that our commitment to our customers means that we can also create exciting jobs in Tasmania and support local businesses.

“We’re also very proud to be one of the state’s biggest private employers, contributing tens of millions of dollars a year to the local economy.

“The customer care centre is Vodafone’s flagship, and a significant investment in the Tasmanian economy.”

Vodafone boasts its new centre is not only has ‘world class staff facilities and customer care technology’, but is also ‘one of the most environmentally friendly and energy efficient buildings in the state with a 4.5 Star NABERS (National Australian Built Environment Rating System) rating’.

Berroeta added: “The Hobart centre will play a central role in our delivery of innovative, industry-leading services to customers. Not only are we building a customer care centre, we’re also building diverse, highly skilled, high-tech jobs.

“We’re really grateful to our partners in this project – the Federal and Tasmanian governments – who have helped us create great jobs in Tasmania and great service for our customers.”

The company adds that it has signed a 12 year lease for the new site in the Hobart CBD, following the occupation of a temporary site in the Hobart CBD from November 2013, which allowed Vodafone to continue its expansion while developing the new and now completed site.

Meanwhile, Vodafone has been in Tasmania for a long time, having operated its Kingston call centre for the last 16 years, although as stated above, the Kingston call centre will be relocated into the brand new building ‘in coming months’.

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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