In a tweet, the telco said: "The restoration of the cable in NSW has been completed. E000 services are returning to normal.
Update: @Telstra fibre repair crew on site at cable pit east of Orange. Significant fire damage consistent with lightning strike. We're working to restore services ASAP and are sorry for service interruptions. Current impact mostly in NSW & some interruptions in VIC, SA & WA. pic.twitter.com/alyCfNIKpZ— Telstra News (@Telstra_news) 3 May 2018
"We're working with emergency services and our government and enterprise customers to manage any residual issues. We're deeply sorry for the interruptions."
Update: The restoration of the cable in NSW has been completed. E000 services are returning to normal. We're working with emergency services and our government and enterprise customers to manage any residual issues. We're deeply sorry for the interruptions.— Telstra News (@Telstra_news) 4 May 2018
Earlier in the day, Vodafone Australia said emergency calls were affected nationally after the Telstra cable between Bowral and Orange was cut early this morning.
* Update* Triple Zero emergency calls nationally are impacted intermittently due to a Telstra cable cut. NSW Police have advised people to call 131 444 if they need assistance from emergency services. (Part 1)— Vodafone Australia (@VodafoneAU) 3 May 2018
South Australia Police issued similar advice as to the number to be called.
Police are aware of a nationwide disruption to the Triple Zero (000) service. At the moment calls for police services in SA are being received. If you require services in an emergency call Triple Zero (000). If you experience any issues getting through then call 131 444.— SA Police News (@SAPoliceNews) 3 May 2018
The cable cut was reported earlier on Friday by Telstra. The company said initially that mobile voice services in NSW, Queensland, Victoria and South Australia had been affected between 2.05am and 4.50am AEST on Friday.
NSW Police advised that people should first try the triple zero line and then call 131444 if they could not get through.
Vodafone also said Ambulance Victoria had advised people in Victoria who did not get through to triple zero ths first time to keep trying.
Seeing I've got the facepalm gif happening... A single cable was cut overnight that stopped Australia's emergency services number ("triple zero") being accessed pic.twitter.com/3LRQPsNgoZ— ??Reverend Heresiarch?☁️ (@PeteLawler) 3 May 2018