Friday, 20 May 2016 10:33

Telstra NBN and ADSL outrages on 18, 19 and 20 May

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Somewhere around the witching hour on Wednesday, goblins and demons found Telstra ADSL and NBN black boxes and wielded powerful black magic.

Hundreds of thousands of NBN and ADSL users reported issues that were, at the time of writing (10am, Friday 20 May) still largely unsolved. The reports at Aussieoutages showed outrages – sorry, outages, in most capital cities and most of the eastern seaboard.

This follows significant outages on Wednesday, 18 May (starting about 7am and ending at 1 am) and Thursday, 19 May, sporadically throughout the day.

Euphemistically, the Telstra website called this an unplanned service outage; that has been changed. And it’s the fourth major outage (mobile included) in as many months.

Telstra’s current response is that it is still trying to contain customer anger on social media by 9.30am, saying it was working to restore services "ASAP".

"Customers with NBN voice and data services and ADSL services may be having difficulty connecting to the internet. We apologise to customers and are doing everything possible to restore services as quickly as possible."

What is clear is that good old fashioned voice — PSTN — is still working as Telstra call centres are flooded with complaints. It's ironic that its digital Omni channel policy is preventing more users from venting their spleen. If you can get on the internet, I suggest you check Teltra’s service status page.

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Ray Shaw

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Ray Shaw ray@im.com.au  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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