Hundreds of thousands of NBN and ADSL users reported issues that were, at the time of writing (10am, Friday 20 May) still largely unsolved. The reports at Aussieoutages showed outrages – sorry, outages, in most capital cities and most of the eastern seaboard.
This follows significant outages on Wednesday, 18 May (starting about 7am and ending at 1 am) and Thursday, 19 May, sporadically throughout the day.
Euphemistically, the Telstra website called this an unplanned service outage; that has been changed. And it’s the fourth major outage (mobile included) in as many months.
"Customers with NBN voice and data services and ADSL services may be having difficulty connecting to the internet. We apologise to customers and are doing everything possible to restore services as quickly as possible."
What is clear is that good old fashioned voice — PSTN — is still working as Telstra call centres are flooded with complaints. It's ironic that its digital Omni channel policy is preventing more users from venting their spleen. If you can get on the internet, I suggest you check Teltra’s service status page.