The telco’s comments follow Murphy’s claims on Thursday that homes and businesses across Australia suffered from faults without technician support or repairs and missed installations due to a “meltdown” of Telstra’s internal job allocation system that controls sending workers and contractors to a job.
But in a rebuttal of Murphy’s claims, a Telstra spokesperson criticised the union boss for misleading comment, and disputing his claims about the impact on customers.
The Telstra spokesperson told iTWire on Friday that, “At around 8pm Wednesday night we identified a small issue with our field service job allocation system which was fixed at 9.40am Thursday morning.
In his comments on Thursday, Murphy claimed “homes and businesses across the country are being left without service because of Telstra’s inability to manage its systems properly”.
Murphy added: “This system has been plagued with problems since it was introduced. Today is a major meltdown that is leaving customers right across the country high and dry.
“The meltdown in the internal job allocation system means that Telstra can’t dispatch any jobs to technicians and installations and fault repairs all over the country aren’t being completed.
And Murphy claimed the problem was yet another example of Telstra “failing to service Australia’s basic telecommunications needs and highlights the detrimental effects of slashing 9500 jobs at the telco – “one of the biggest job purges in Australian corporate history”.