“Australians are receiving unreliable internet services and it is time for change,” said ACCAN CEO, Teresa Corbin.
“With so much of our daily lives now heavily reliant on the internet, Australians deserve 21st century safeguards that include broadband protections.”
Corbin’s comments follow publication of the TIO complaints report on Tuesday revealing that residential consumers and small businesses made 32,801 complaints in the first quarter of 2020 from 1 July 2019 to 30 September 2019.
The Ombudsman Judi Jones said in the TIO report that, “Consumers are telling us problems with their bill and the customer service they are receiving continue to be problematic.
“Delays with getting connected and no working phone or internet service were also recorded as key issues. Additionally, the problems we’re seeing with debt management relating to mobile phone services is concerning."