Owned by NBN veterans Andrew and Richard Branson, Tangerine claims its key points of difference in the telco sector is it’s 14-day risk-free trial, “unparalleled service and support, and industry leading online sign-up technology”.
Tangerine Telecom’s sister business is the B2B-focused More Telecom which Tangerine says delivers more efficiency and faster speeds due to the balanced bandwidth loading between the business peak hours during the day and the consumer peak hours during the evening.
Tangerine says the business has a strong wholesale relationship with Australia's fourth largest telco, Vocus Communications, which is connected to all 121 NBN points of interconnect across Australia, giving both Tangerine and More national NBN coverage.
Tangerine says the 14-day risk-free trial gives new customers their money back if they are not satisfied.
“Over the past six months, less than 0.5% of customers have taken advantage of this offer and cancelled their account.
“Tangerine’s online sign-up has been designed to be the most user-friendly, fast and efficient on the market. Signing up takes five minutes on average, providing quick and easy options for the increasing number of online customers wanting easy quick service.”