Wednesday, 22 May 2019 20:48

Some Optus services on the blink, US-based sites hit

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Some Optus services on the blink, US-based sites hit Pixabay

Australia's second biggest telco, Singtel Optus, has been hit by an outage that has been affecting some services for at least the last four hours.

Update: At 5.30am AEST Thursday, an Optus spokesperson said services had been restored to normal at about midnight.

However an Optus subscriber in Melbourne told iTWire that while things had improved by this morning, they were still not back to normal. Accessing mail servers to download mail was taking a long time and timing out at times, this individual said, with the same being applicable to websites.

Original story continues: An Optus user based in Box Hill North in Melbourne's east told iTWire on Wednesday evening that he had been unable to access US-based websites this evening.

Voice services, however, appear to be unaffected, as judged by the fact that this user was able to contact iTWire via a mobile call.

iTWire understands that there have been routing issues on the Optus network, with the telco appearing to have fallen back to a back-up link.

As a result, ping times, mostly to sites hosted in the US, have been very slow.

Another Optus user, a hardcore gamer, was distraught with the slowness of the network, having settled down for what he had hoped to be an exciting evening online.

That voice services were working was also confirmed by an Optus spokesperson.

The spokesperson told iTWire: "Our technical team is working through an issue impacting access to some websites.

"We aim to provide an update as soon as possible and apologise to customers for any inconvenience and thank them for their patience while we fully restore affected services."

In its Thursday morning statement, Optus said: "Some Optus customers may have experienced an issue affecting access to some websites, which has now been fully restored.

"Our technical teams identified an issue which saw some international traffic being affected.

"Optus apologises to customers who were affected and thanks them for their patience while services were restored at about midnight."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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