Labor’s Shadow Minister for Communications Michelle Rowland blasted Prime Minister Malcolm Turnbull and his government for being completely out of touch, particularly in relation to the performance of the national broadband network.
“It is clear the multi-technology mix is unravelling, and NBN issues are becoming the new consumer standard under the Liberals’ watch," Rowland said.
“Surely the Prime Minister can no longer pretend the deteriorating NBN situation is ‘in hand’ whilst households and small business continue to suffer from slow speeds, unreliable services and missed appointments?"
“In April, the Communications Minister declared 2017 would be the ‘year of the customer’. Well, consider today the most brutal of reality checks.”
In its report just released the TIO found that residential consumers and small businesses made 158,016 complaints about telco services in the last financial year between 1 July 2016 and 30 June 2017.
And, in the same 12 months complaints about landline phones, mobile phones and Internet services increased by 41.1%.