Thursday, 19 October 2017 00:31

Rowland blasts Government over telco complaints report Featured

Michelle Rowland, Labor Shadow Communications Minister Michelle Rowland, Labor Shadow Communications Minister

The Labor Party has described the latest complaints figures from the Telecommunications Industry Ombudsman as a “brutal reality check” and a damning indictment of the federal government.

Labor’s Shadow Minister for Communications Michelle Rowland blasted Prime Minister Malcolm Turnbull and his government for being completely out of touch, particularly in relation to the performance of the national broadband network.

“It is clear the multi-technology mix is unravelling, and NBN issues are becoming the new consumer standard under the Liberals’ watch," Rowland said.

“Surely the Prime Minister can no longer pretend the deteriorating NBN situation is ‘in hand’ whilst households and small business continue to suffer from slow speeds, unreliable services and missed appointments?"

She says it’s of significant concern that NBN complaints are growing 375% faster than the number of new NBN services being activated – “a pattern not observed in any of the previous years”.

“In April, the Communications Minister declared 2017 would be the ‘year of the customer’. Well, consider today the most brutal of reality checks.”

In its report just released the TIO found that residential consumers and small businesses made 158,016 complaints about telco services in the last financial year between 1 July 2016 and 30 June 2017.

And, in the same 12 months complaints about landline phones, mobile phones and Internet services increased by 41.1%.

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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