The formal warning issued on Wednesday follows an Australian Communications and Media Authority (ACMA) investigation which found that Localsearch breached the conditions of its use of the Integrated Public Number Database (IPND) under the Telecommunications Integrated Public Number Database Scheme 2017.
ACMA Chair Nerida O’Loughlin said companies must take appropriate care and ensure that they have robust processes to meet all their obligations under the IPND access rules.
“ACMA takes compliance with IPND access obligations very seriously, especially where a consumer’s privacy is impacted.
“Only listed numbers should appear in a phone number directory,” O’Loughlin said.
O’Loughlin said this is the first time the ACMA has handed down a formal warning over a breach of the IPND Scheme.
O’Loughlin said that as well as publishing the unlisted number, Localsearch failed to destroy the number and associated data within 10 business days of being notified it had changed from listed to unlisted, notify the ACMA, or give the affected consumer information about referring the matter to the Information Commissioner.
“In addition, while it did in time resolve the matter with the affected individual, it took longer than it should have.
“The ACMA issued Localsearch a formal warning as this has been Localsearch’s only breach of its authorisation in 11 years, and it resolved the matter to the affected individual’s satisfaction.”