Optus previously announced measures to support its customers during the COVID-19 epidemic.
Optus managing director of marketing and revenue Matt Williams said today “We have employed an additional 500 staff from industries affected by the COVID-19 downturn and transferred their wonderful customer service skills to Optus. We have also mobilised store staff to manage a range of different customer service queries as well.”
However, the company would still prefer customers to contact it via digital channels for non-critical issues.
Customers – including small businesses – in financial hardship can apply for special treatment, for example to have late payment fees waived, delaying the due date of bills, or switching to a suitable but lower cost plan.
The offer of unlimited data on eligible fixed-line broadband plans has been extended to 30 June 2020. The extension will be applied automatically.
Optus has also extended the free trial of its Loop Live product for videoconferencing and audioconferencing on mobile phones.
AHPRA registered health workers have until 30 April 2020 to register for a a three-month postpaid mobile access fee waiver.
“As a critical service provider, we understand some of our most vulnerable customers are in genuine hardship and we are stepping in, and stepping up, to help those most in need,” Williams said.
“I’d like to thank again our customers for their understanding and compassion at this difficult time as we work to navigate this challenging time together."