Optus says the cloud, multi-channel solution will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs.
The telco says, in addition, NICE inContact CXone has a flexible, scalable model that is able to address immediate operational needs and grow with the business.
The NICE in Contact CXone solution is designed to improves a company’s ability to capture real-time information across the channels which customers use to contact a business, including online, in-store and mobile.
“Optus Business is pleased to bring the multi-channel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution.”
“Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact and our efforts to help businesses move faster and work smarter. Businesses in Australia now have access to an affordable solution – with full support – previously deemed too complex to integrate,” said Darren Rushworth, APAC president for NICE.
The partnership is an extension of a longstanding relationship between Optus and NICE, which acquired inContact in November 2016.