Thursday, 23 May 2019 19:20

Optus apologises for outage, says issues completely fixed Featured

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Optus apologises for outage, says issues completely fixed Image by Pete Linforth from Pixabay

Any Internet issues faced by Optus users on Thursday have been individual service-related issues, the company says, adding that these were not related to the overnight outage reported in these columns.

The overnight issues on Wednesday affected some international internet, streaming or gaming services, a spokesperson said.

"Access to those platforms and websites remains stable. However, we encourage customers to contact us if they have other issues they require assistance with," the spokesperson said, adding that regular updates would be provided in the event of any further issues.

A spokesperson from Aussie Broadband told iTWire, meanwhile, that the failure of a piece of hardware in Melbourne belonging to Vocus Communications appeared to be at the root of the Internet issues dogging a number of providers on Thursday.

Inquiries were made with Aussie Broadband as this writer uses their service and many sites did not load on Thursday, including the iTWire home page. However, all these pages did load when accessed through a VPN.

Contacted for comment, a Vocus spokesperson said the provider had no live incident notifications at the moment.

Many providers appear to have been forced to use back-up links, leading to very slow ping times.

The spokesperson for Aussie Broadband told iTWire: "[The] latest update is that the team think they've narrowed it down to a piece of hardware with Vocus in Melbourne (which may explain why other ISPs seem to be having some issues as well).

"We've re-routed traffic which means most services are now back up and running, but the fault is ongoing in the background and we're going to try a software upgrade shortly to see if that will provide a permanent fix."

Around afternoon the issues that appeared to be dogging the loading of sites hosted in the US or using peering arrangements with US providers seemed to settle down.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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