Tuesday, 10 September 2019 23:37

Ombudsman welcomes enforcement action against telco BVivid Featured

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Ombudsman welcomes enforcement action against telco BVivid Image Stuart Miles, FreeDigitalPhotos.net

The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Competition and Consumer Commission’s decision to take enforcement action against telco BVivid over misleading telemarketing practices about transitioning to the NBN.

Ombudsman Judi Jones said, our Misleading telemarketing of NBN services report explored investigations conducted by my office into certain telco providers.

“We found threats of being disconnected from phone and internet services, loss of phone numbers, and inaccurate information about NBN plans were the issues affecting consumers.”

Jones’ comments follow the announcement on Tuesday by the competition regulator, the ACCC, that BVivid has paid $25,200 in penalties after being issued with two infringement notices.

As reported by iTWire, from October 2017 to at least May 2018, BVivid cold-called consumers and told them their internet services would be disconnected or they would lose their telephone number if they did not move to the NBN immediately.

Jones says all former and current BVivid customers who, as a result of a telemarketing call, transferred their telecommunications services to BVivid between 1 October 2017 and 9 September 2019 should receive a letter from BVivid.

“BVivid’s letter will allow former and current customers to contact BVivid to arrange for a costless exit if the customers believe they were misled during the telemarketing call,” Jones says in a statement, adding that BVivid has until 10 October to notify affected customers.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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