Saturday, 22 September 2018 05:42

No Optus: mobile, Internet outages hit users in five states Featured

No Optus: mobile, Internet outages hit users in five states Courtesy: Aussie Outages

Customers of Singtel Optus experienced mobile and Internet outages on Friday, with the issues beginning at about 10am AEST.

A report in Fairfax Media said hundreds in Victoria, New South Wales, Queensland and the ACT were affected by the outage. The website Aussie Outages showed that services were also hit in Western Australia.

On 25 June, Optus was hit by an outage to its mobile and broadband services, an outage that the company said at the time was a brief one.

Prior to that, the company earned the hashtag #Floptus on Twitter when its streaming of World Cup matches did not quite work out. It had obtained the deal by paying a pretty penny to public broadcaster SBS.

The company did not post any tweets or Facebook entries of its own about Friday's outage. Instead, it replied to consumers' tweets, of which there were a rather large number.

On its Yes Crowd forum, moderator Dan C posted at 11.22am on Friday: "We have identified a fault which means that some customers may be experiencing issues with calls.

"There’s no need to troubleshoot at your end. We’re sorry for the inconvenience and we will update you here on our progress as we work on a fix."

The forum posts the last message by an individual in a thread first. In the last message from Dan C, posted at 3.58pm AEST Friday, he wrote: "Hey guys, this one should now be resolved. For those still experiencing issues, please send us a private message."

Contacted for comment, an Optus spokesperson said in a statement on Saturday night: "Some Optus customers this (Friday) morning may have been experiencing intermittent disruptions to their mobile services. We have been progressively restoring services since 10am (on Friday).

"We apologise to our customers for any inconvenience experienced and appreciate their patience while services are being restored."

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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