Tuesday, 20 December 2016 22:04

New ‘check your address’ service launched for NBN Featured


NBN Co has launched an improved service allowing prospective subscribers to the National Broadband Network to check when their individual premises — business or residential — will be ready-for-service and connection to the network.

The new ‘Check your Address’ Web function replaces the old public three-year construction plan, which was based on suburbs rather than individual addresses and on construction commenced dates, not Ready For Service (RFS) dates.

The service started operating on the NBN website late on Tuesday afternoon with a database of addresses and locations covering around three-quarters of the country.

The only exception at this stage is primarily in the Telstra HFC footprint — basically urban and inner-suburban areas of capital cities — although the database does include all Telstra HFC premises set for construction in FY17.

The updated ‘Check your Address’ function has been launched after end-users and potential users repeatedly asked the question, “When will I get the NBN?”

iTWire understands the biggest complaint was the vagueness of “construction commenced”, with people wanting a more definite idea of when their premise would be RFS and they could order a service.

With the new service, end-users, for the first time, will no doubt have that oft-asked question, about their individual addresses, answered for the first time.

The functionality of the new tool puts more specific information in the hands of end users and allows people to get a timeframe for when access to an NBN service is likely to be available at their particular address.

And, the online rollout map for the NBN now also includes a new “planned” status to show end-users whether or not their area has been planned.

Certain parts of the network are being further analysed and the data about these areas will be integrated in two tranches in the first half of 2017.

And, the website check your address data will be updated regularly in further phases next year in an endeavour to provide the most accurate information as more and more new premises go into design.

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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