With the announcement of NBN Co’s Focus on Fast campaign, MATE says "ISPs have all been facing the issue of existing high speed customers switching providers in search of better and cheaper prices.
"This is why MATE have decided to do things differently and are offering the NBN250 discount to their new and existing customers for $89 making them the only telco to do this.
"Customers are switching in big ways due to them getting the benefits of the 6 month discounts only when signing with a new ISP and it appears ISPs are feeling the impact. With total connections falling since the announcement and affecting the bottom line, this has led to many ISPs criticising NBN Co’s offer."
MATE says "they’ve also felt the impact of NBN Co’s campaign but not because existing users are leaving for other ISPs. Instead, they have committed to providing the best value for all their customers and have chosen to offer the same discount to both their new and existing customers because for MATE, they treat all their customers equally."
Mark Fazio, GM of MATE said: "We have always been surprised that the best deals offered by telcos are only available to new customers with existing customers often getting nothing and to us that just doesn’t seem fair” . “As the little guy in the telco space we don’t have the resources that some of the giant telco companies do.
"But we certainly don’t let that stop us from giving our customers the value and service they deserve, especially those already connected with us.”
Thus, MATE says its "commitment to their existing customers has worked as they have seen very little churn from their existing customers."