Releasing its 2020-23 corporate plan on Friday, the company said it had reduced its activations target from the earlier plan, down to 7.0 million from the original target of 7.5 million. The target in the 2017 corporate plan was 8.1 million.
Despite this the company stated that it was on schedule and on budget to complete construction of the network by 30 June 2020, a statement it clarified in a footnote which said: "NBN Co's build completion commitment is that all standard installation premises in Australia are able to connect to the NBN access network as at the build completion date.
"This excludes premises in future new developments which will be an ongoing activity of NBN Co beyond the build completion date. It also excludes a small proportion of premises defined as 'complex connections'."
By June 2020, 11.5 million homes and businesses would be able to order an NBN service, it said.
Chief executive Stephen Rue said: “With completion of the network well in sight, now is the time to focus on how Australians in homes and businesses across the nation can get the most out of the NBN access network.
“Improving customer experience and satisfaction will remain the key driver in coming years as we complete the transition to become a full-scale service delivery organisation – and we will put customers at the centre of everything we do.
“The next few years will be critical for NBN Co and we will be working harder than ever to help ensure all Australians who connect to services over the NBN access network have a positive experience. As we work to lift the digital capability of this great nation, we hope to bring greater economic and social opportunities for all Australians.”
Commenting on the plan, Labor Shadow Communications Minister Michelle Rowland said: "The NBN Co Corporate Plan highlights the challenges facing the economics of the NBN. Build and operating costs out to mid-2022 are $1.3 billion higher than previously forecast, and cash flows have been delayed. NBN is clearly struggling with the complexity of multiple technology rollouts.
“Labor will scrutinise these figures carefully over the coming days.”