The proposed changes, in the Pricing Review 2019 Consultation Paper 2 released on Tuesday, follow 12 weeks of extensive consultation by NBN Co with more than 50 retail service providers and industry groups.
Noting that the common themes to emerge from the first consultation paper were industry requests for greater certainty, value and simplicity, NBN Co chief customer officer residential, Brad Whitcomb, says, “We’ve responded to industry feedback with our proposal to introduce significant discounts and substantial, additional data inclusions”.
“We have taken action to improve industry certainty by increasing CVC (capacity) across most wholesale bundles discounts and, for the first time ever, we’ve announced that we will be publishing a rolling two-year roadmap of future pricing with incremental annual increases in capacity inclusions on most bundle discounts to meet customers’ growing data demand.
Whitcomb says that to “lift take-up of NBN services and help improve customer experience, while balancing industry economics, we propose to introduce a range of discounts across most speed tiers from the Entry Level Bundle discount to our proposed introduction of three new, heavily discounted wholesale high-speed tiers”.
“We are also consulting on the possible introduction of a new 100/20 wholesale bundle discount for $58 and propose to offer annual increases in capacity inclusions on both the 100/20 and 100/40 wholesale bundle discounts.”
Whitcomb says the proposed changes represent a significant commitment and investment by NBN Co, aimed at delivering greater value and a better customer experience of the nbn access network, while improving the economics for RSPs and creating greater certainty for the industry.
“We are also proposing to take action to simplify CVC utilisation conditions and reduce our customer transfer fees and will continue to work with industry further to simplify nbn’s activation and transfer charges.”