The new tool, which NBN Co suggests will help businesses understand the type of solution they should discuss with their retail service provider, was created in response to “extensive research with Australian businesses and service providers that revealed most businesses are not sure what business products and service attributes they need for their unique business demands”.
And to support the launch of its finder tool, NBN Co has also launched a dedicated web page, which will go live on Tuesday afternoon, to help businesses find the right solution.
Release of the solution finder coincides with NBN Co’s launch of its new wholsesale discount bundles over the fixed line broadband access network.
NBN Co promotes the wholesale discount bundles as offering service providers a combination of access to high speeds, committed bandwidth and premium service levels at a discounted wholesale charge – “designed to deliver savings to retail service providers and assist them to meet the needs of businesses”.
- Business NBN Basic Bundle: Wholesale speeds of 50/20Mbps or 100/40Mbps optimised for smaller businesses.
- Business NBN Premium Bundle S: Wholesale speeds of 50/20Mbps or 100/40Mbps with symmetrical committed speeds of 1/1Mbps designed for multiple phone lines for medium-sized businesses.
- Business NBN Premium Bundle M: Wholesale symmetrical committed speeds of 20/20Mbps with a minimum of 100/40Mbps peak information rate for medium to large businesses requiring highly reliable networks to carry their business-critical applications.
- Business NBN Premium Bundle L: Wholesale symmetrical committed speeds of 50/50Mbps and a minimum of 250/100Mbps peak information rate^^ for data-intensive and multi-site organisations.
- A minimum 12-hour enhanced service level agreement with 24/7 support between NBN Co and retailer is included in all the wholesale discount bundles.
NBN Co says the enhanced service assurance levels will be supported by the new business Operations Centre with more than 100 experts to provide specialist technical support.
“In addition, to help improve service continuity and reduce interruption for businesses, selected wholesale discount bundles also include the option to install a subsequent line to test critical applications before connecting to the NBN access network.”
NBN Co chief customer officer Paul Tyler said: “Australia is a nation of growing businesses and we want to give all businesses confidence they are on the right broadband plan to service their unique business needs. The business NBN solution finder is an easy to use online tool that will help businesses order the most suitable business-grade solution available from their Internet provider.”
“For businesses of all sizes, it’s important that they select the appropriate business NBN solution to meet their needs, including the right speeds, committed bandwidth and service level assurance.”
Tyler says that extensive research of Australian businesses and Internet providers found that many businesses may not be connected to the right broadband plan to meet their needs.
According to the research, around two thirds of micro businesses (1-4 employees) operate from a residential premises and more than three quarters of those use a residential plan rather than a plan designed for business purposes such as video conferencing, video surveillance, access to remote back-ups and cloud application software.
Council of Small Businesses of Australia chief executive Peter Strong said: “We are pleased to see NBN Co recognise the unique service requirements of different businesses and that they are working together with retail service providers to highlight the broadband choices available. Using the solution finder, our members will have a better understanding of their needs and how to have a productive conversation with their retailer about NBN solutions.”
“Businesses going digital have a great opportunity to create new ways of working, improve efficiency, drive productivity and get closer to their customers,” said Australian Information Industry Association chief executive Ron Gauci.
"We have businesses with varied levels of digital maturity Australia, and what we know is that one thing they all need is the right tools, including broadband. Being able to match their unique business needs with broadband solutions with the NBN solution finder is a great step towards increasing their capability.”