Friday, 24 November 2017 06:17

NBN Co chief coy on promise of releasing customer speeds Featured

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After suggesting earlier this month that the NBN Co would make available the speeds possible on a customer's connection, the company's chief executive Bill Morrow has again turned coy, telling a government committee that it was not the task of his company to act as the police.

During the release of results for the first quarter of 2018, Morrow hinted that NBN Co was thinking of releasing speed estimates in the event that internet service providers did not do so.

But Fairfax Media reported on Thursday that Morrow was now back-pedalling on this position, claiming that it could confuse customers.

He told the Senate Environment and Communications Legislation Committee that NBN Co had looked carefully at the "mass confusion" about services that were being provided to end users.

And he claimed that if NBN Co got involved in releasing speed data, that would add to the confusion because it was "never designed and set up to have that kind of interface with the end user".

Morrow said: "Part of the reason [why consumers are confused] is they think NBN Co is their entire provider.

"I do not want to propagate confusion ... where the consumer is confused about who their go-to company is for their telephone and internet requirements."

He said that the agreements that NBN Co had with RSPs would have to be examined by lawyers before any speed information could be released.

"If there are no restrictions, and if the RSPs do not publish the information, then I intend to," Morrow said.

But he was not willing to give the committee any more information, claiming that he did not know if this could take place before July next year.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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