Tuesday, 25 June 2019 11:33

NBN Co biz 'solution finder' gets tick of approval Featured

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Paul Budde: "Businesses require far more complex solutions which need to be integrated with their IT needs." Paul Budde: "Businesses require far more complex solutions which need to be integrated with their IT needs." Supplied

Telecommunications consultant Paul Budde has welcomed the NBN Co's move to offer businesses a “solution finder” online tool which the company says is designed to help businesses find the right broadband plan for their needs.

"Any good comparative information in an industry that often prefers to make things complex - especially in relation to pricing - is a good thing," Budde told iTWire in response to a query.

"The underlying reason, of course, is not charity but to try and upsell the NBN to business users. Nothing wrong with that either."

The company announced the solution finder on the same day it launched new wholesale discount bundles over the fixed line broadband access network.

Claims of over-pricing have dogged the NBN Co ever since the network started offering connections. More recently, the company has devised offerings that it says will bring prices down, though retail service providers have not been satisfied and are asking for more.

Budde said the NBN Co move on Tuesday was also a sign that the RSPs were failing to serve the business market well, "a complaint that we have heard for decades".

"Businesses require far more complex solutions which need to be integrated with their IT needs. Telcos - especially in the SME market - are not well equipped to service this market in what is a satisfactory way for those businesses.

"They only want to sell their telco products. Let's see if the NBN Co initiative can push the telcos into action on this."

Spokespeople from Optus and Vodafone said they had no comment to offer about the NBN move at this time. iTWire has also sought comment from Telstra.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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