Wednesday, 18 May 2016 15:07

iiNet suffers voice, email and contact centre outages

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iiNet has been hit by an outage to its email and voice services across the country, according to information available at the ISP's service status page.

The company said some customers would be unable to log in to their email, using an email client.

"Customers will receive an error when attempting to authenticate. Customers will also experience a delay in receiving email," an advisory said.

Webmail services are also affected. "Some customers will be unable to log in to email via webmail or experience poor performance after logging in," the advisory said.

"Customers will also experience a delay in receiving email."

A third problem area is voice services. "Customers will be unable to check voicemail messages on netphone services," the advisory said.

And finally, the iiNet contact centre has been out of operation for the last five hours. The company says they expect that this problem will be rectified in another four hours.

There is no expected time of resolution for the other issues.

iiNet became Australia's second largest ISP after Telstra when it was acquired by TPG last year.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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