Monday, 23 July 2018 11:25

Finder finds three speed check tips as it comments on MyRepublic's NBN fines

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The ACCC has fined MyRepublic $25,200 for its speed claims, with Finder finding time to issue three speed check tips "to make sure you're getting the speed you signed up for".

iTWire covered the news of MyRepublic's $25,500 ACCC penalty this morning, but mega comparison site Finder has found a way to turn MyRepublic's misfortune into an opportunity for free publicity, with useful tips for NBN punters.

Jumping into the fray is Finder's tech editor Angus Kidman, who said: “The NBN is confusing at the best of times, and guidance about expected typical speeds is one of the most important things a consumer should check before signing up.

“Providers need to be crystal-clear on what consumers can expect, especially during evenings when more people are using the Internet. Remember that hardly anyone will receive the theoretical maximum speed. Typical speeds are a much clearer guide.

“The onus definitely is on providers to be clear in their messaging, but it’s also important to test your own personal speed to make sure it’s up to scratch and you’re not paying for a service you’re not actually receiving,” Kidman concluded, clearly not kidding but very serious indeed.

His three tips on "how to make sure you’re getting the speed you signed up for" are below:

1. Check your speed

"There are a number of variables that can impact your Internet speed. These range from whether you’re on the NBN or not, what technology your connection is serviced by, the plan and provider you’re with, your modem quality, and even the number of people trying to connect at the same time.

"As a result of poor Internet speeds the Australian Competition and Consumer Commission (ACCC) has introduced mandatory speed testing for all Internet Service Providers (ISPs).

"Although this has prompted many ISPs to be more transparent about what speeds their customers are receiving, this does not tell you the speeds you are personally receiving. That’s why it’s important to use a broadband speed test to check that you’re getting what you’re actually paying for. If you're unhappy with your speed and it's lower than what you're promised, it’s time to call your ISP."

2. Shop around and compare

"It’s always a good idea to jump online and compare you options, and this becomes more important as more and more Aussies are being declared NBN-ready. If your home is able to make the switch it’s the right to weigh up your options.

"There are new providers entering the market and you might find a cheaper plan with a better service, so don’t discount the smaller providers."

3. Ask the people you know

"Your neighbours and the people within your community will have a good idea of the providers that function best in your area. If you’re facing frequent dropouts and buffering ask your neighbours who they’re with and what their connection is like.

"If they’re satisfied it might be time to change providers."

More on Finder's broadband plan comparisons here

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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