Monday, 23 July 2018 11:25

Finder finds three speed check tips as it comments on MyRepublic's NBN fines


The ACCC has fined MyRepublic $25,200 for its speed claims, with Finder finding time to issue three speed check tips "to make sure you're getting the speed you signed up for".

iTWire covered the news of MyRepublic's $25,500 ACCC penalty this morning, but mega comparison site Finder has found a way to turn MyRepublic's misfortune into an opportunity for free publicity, with useful tips for NBN punters.

Jumping into the fray is Finder's tech editor Angus Kidman, who said: “The NBN is confusing at the best of times, and guidance about expected typical speeds is one of the most important things a consumer should check before signing up.

“Providers need to be crystal-clear on what consumers can expect, especially during evenings when more people are using the Internet. Remember that hardly anyone will receive the theoretical maximum speed. Typical speeds are a much clearer guide.

“The onus definitely is on providers to be clear in their messaging, but it’s also important to test your own personal speed to make sure it’s up to scratch and you’re not paying for a service you’re not actually receiving,” Kidman concluded, clearly not kidding but very serious indeed.

His three tips on "how to make sure you’re getting the speed you signed up for" are below:

1. Check your speed

"There are a number of variables that can impact your Internet speed. These range from whether you’re on the NBN or not, what technology your connection is serviced by, the plan and provider you’re with, your modem quality, and even the number of people trying to connect at the same time.

"As a result of poor Internet speeds the Australian Competition and Consumer Commission (ACCC) has introduced mandatory speed testing for all Internet Service Providers (ISPs).

"Although this has prompted many ISPs to be more transparent about what speeds their customers are receiving, this does not tell you the speeds you are personally receiving. That’s why it’s important to use a broadband speed test to check that you’re getting what you’re actually paying for. If you're unhappy with your speed and it's lower than what you're promised, it’s time to call your ISP."

2. Shop around and compare

"It’s always a good idea to jump online and compare you options, and this becomes more important as more and more Aussies are being declared NBN-ready. If your home is able to make the switch it’s the right to weigh up your options.

"There are new providers entering the market and you might find a cheaper plan with a better service, so don’t discount the smaller providers."

3. Ask the people you know

"Your neighbours and the people within your community will have a good idea of the providers that function best in your area. If you’re facing frequent dropouts and buffering ask your neighbours who they’re with and what their connection is like.

"If they’re satisfied it might be time to change providers."

More on Finder's broadband plan comparisons here


26-27 February 2020 | Hilton Brisbane

Connecting the region’s leading data analytics professionals to drive and inspire your future strategy

Leading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.

Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?

Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?

With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.

Discover how your peers have tackled the very same issues you face daily. Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.

Download the Agenda to find out more


Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.



Recent Comments