Tuesday, 17 December 2019 09:00

Exetel hit with ACMA fine over delay in lodging complaints reports

Exetel hit with ACMA fine over delay in lodging complaints reports Image by Jan Vašek from Pixabay

Internet service provider Exetel has been fined $12,600 by the Australian Communications and Media Authority for failing to lodge complaints reports on time.

An ACMA statement said Exetel had not kept to the lodgement timetable on multiple occasions. ISPs are expected to lodge these reports under the Telecommunications (Consumer Complaints) Record-Keeping Rules.

“The ACMA relies on complaint data to understand the current issues facing Australian consumers with all their telecommunications services,” ACMA chair Nerida O’Loughlin said.

“This infringement notice serves as a warning to Exetel and other service providers that the ACMA takes compliance with the reporting requirements seriously. We will take appropriate action if companies do not comply with the rules.”

Exetel had contravened the rules on three occasions and was fined over one of these breaches.

Large and medium-tier telcos are required to file these reports every quarter, within 30 days.

In October, Optus was asked to obtain an external audit of its compliance with the rules.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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