An ACMA statement said Exetel had not kept to the lodgement timetable on multiple occasions. ISPs are expected to lodge these reports under the Telecommunications (Consumer Complaints) Record-Keeping Rules.
“The ACMA relies on complaint data to understand the current issues facing Australian consumers with all their telecommunications services,” ACMA chair Nerida O’Loughlin said.
“This infringement notice serves as a warning to Exetel and other service providers that the ACMA takes compliance with the reporting requirements seriously. We will take appropriate action if companies do not comply with the rules.”
Large and medium-tier telcos are required to file these reports every quarter, within 30 days.
In October, Optus was asked to obtain an external audit of its compliance with the rules.