Monday, 23 July 2018 13:33

Comms Alliance says industry 'welcomes new NBN service migration rules'

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The Communications Alliance says it has welcomed the ACMA's NBN Service Migration Determination published today and is "pleased that the AMCA took on board a range of industry's suggestions".

The Determination is the last of a suite of five regulatory instruments designed to further improve the migration experience of consumers moving onto the NBN, as reported by iTWire

John Stanton, Communications Alliance chief executive, said: "Industry has worked closely with the ACMA on the development of the new Determination and the Service Continuity Standard.

"We are pleased that the ACMA took on board a range of industry’s suggestions to enhance the consumer safeguards afforded by the instruments and making them more workable."

As Comms Alliance reminds us, the new NBN Service Migration Determination "in part forms a complement to the previously published Service Continuity Standard".

"The Determination provides rules for service providers to offer interim services or alternative arrangements where fibre-to-the-node (FTTN) or fibre-to-the-curb (FTTC) services have experienced initial connection issues.

"The new instrument also sees providers of NBN services to perform certain line capability tests after a service has been moved to the NBN."

Stanton added: “While we are pleased with overall instrument, challenges remain in terms of the short implementation timeframes. Smaller providers, who may not be readily able to provide mobile interim services, are also likely to face challenges to comply with aspects of the new instruments.

“Nonetheless, we believe that collaboration with the regulator was effective and will contribute to an improved consumer experience for consumers migrating to the NBN.”

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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