Ways of improving broadband access in rural, regional and remote Australia were under the spotlight at a meeting on Tuesday between the regional telecommunications lobby group the Regional, Rural and Remote Communications Coalition (RRRCC) and the executive team from NBN Co.
The meeting, instigated by NBN Co, followed almost 12 months of extensive activity by the RRRCC to raise awareness of the challenges that consumers in rural, regional and remote areas continue to face.
While acknowledging NBN Co’s invitation to discuss ongoing issues firsthand, AgForce representative on the RRRCC, Georgie Somerset, said the RRRCC continued to be frustrated about the untapped economic potential of having poor regional telecommunications and broadband services”.
“We appreciate NBN inviting the Coalition to discuss ongoing issues firsthand,” Somerset said.
“It is certainly valuable that Bill Morrow and his senior team have taken the time to again meet us directly and discuss the issues we have.”
Australian Communications Consumer Action Network chief executive Teresa Corbin cays the RRRCC has been working tirelessly since its inception to bring its concerns to key stakeholders “including politicians, the Australian Government, major telecommunications companies and NBN”.
“Some of the issues we have raised today include addressing the reliability of Sky Muster services, ensuring greater transparency for consumers and ensuring clearer communications to minimise confusion for Sky Muster customers.
“We are grateful to Bill Morrow and his executive team for taking the time to meet with the Coalition.
"We understand that many of these issues and concerns cannot be addressed overnight. However, we believe there are solutions to many of the issues our members face and we have agreed to work towards resolving these constructively.”
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