Tuesday, 24 March 2020 16:54

Aussie Broadband hit with ‘high demand' for services from home workers

By

Broadband retail service provider Aussie Broadband has pleaded with its customer seeking support for their services to use its free My Aussie app or portal due to what it claims is very high customer demand with people working from home because of the COVID-19 virus.

“Please (please, please) use the free MyAussie app or portal as your first port of call for customer service wherever possible. It’s a great little tool built by our development team,” Aussie Broadand says, noting that they can us it to:

o Test your connection (in multiple ways)
o Log a fault
o Set up a payment plan
o Check your usage
o Change or add services

“Not surprisingly, demand for customer support is very high. We’re seeing wait times vary anywhere between 1-30 minutes. Over the next 24 hours, we’re shifting even more of our staff to working-from-home arrangements, which may also affect queue wait times,” Aussie Boadband says.

“Our team are also working hard on LiveChat and social media, but these are not always the best way to help you.

“We’re in close contact with NBN and we know they’re doing their absolute best. Some appointment times, particularly for new connections, are blowing out and again we ask for your patience here.

“Our network team are continuing to keep an eagle eye on our capacity. Our network is already built to cope with peak demands, and we’re adding the extra 40% bandwidth generously provided last week by NBN.

“This is a damn difficult situation. We understand what it’s like to feel worried, uncertain and stressed, because we’re in it with you.

“We also understand that the internet is likely to become an even more critical part of your life in the next few weeks. We can’t predict everything, but we can tell you we’re moving fast, working hard and above all, we’re here to help, as much as we possibly can.”

DIGITAL MARKETING HAS NO SOCIAL DISTANCING OR TRAVEL RESTRICTIONS

As part of our Lead Machine Methodology we will help you get more leads, more customers and more business. Let us help you develop your digital marketing campaign

Digital Marketing is ideal in these tough times and it can replace face to face marketing with person to person marketing via the phone conference calls and webinars

Significant opportunity pipelines can be developed and continually topped up with the help of Digital Marketing so that deals can be made and deals can be closed

- Newsletter adverts in dynamic GIF slideshow formats

- News site adverts from small to large sizes also as dynamic GIF slideshow formats

- Guest Editorial - get your message out there and put your CEO in the spotlight

- Promotional News and Content - displayed on the homepage and all pages

- Leverage our proven event promotion methodology - The Lead Machine gets you leads

Contact Andrew our digital campaign designer on 0412 390 000 or via email andrew.matler@itwire.com

CONTACT US!

LAYER 1 ENCRIPTION A KEY TO CYBER-SECURITY SOLUTION

Security requirements such as confidentiality, integrity and authentication have become mandatory in most industries.

Data encryption methods previously used only by military and intelligence services have become common practice in all data transfer networks across all platforms, in all industries where information is sensitive and vital (financial and government institutions, critical infrastructure, data centres, and service providers).

Get the full details on Layer-1 encryption solutions straight from PacketLight’s optical networks experts.

This white paper titled, “When 1% of the Light Equals 100% of the Information” is a must read for anyone within the fiber optics, cybersecurity or related industry sectors.

To access click Download here.

DOWNLOAD!

Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments