Following investigations by the Australian Communications and Media Authority (ACMA) telcos Activ8me, Aussie Broadband, Flip TV, Hello Broadband, Mate Communicate, My Net Fone and Telechoice were ordered to pay the penalties.
The infringement notices were issued under rules designed to ensure telcos provide consumers with adequate information about their National Broadband Network (NBN) services.
ACMA Authority Member Fiona Cameron said, “Our Standard requires telcos to provide clear and meaningful information about their NBN plans in one-page key facts sheet and in their advertising.”
“Telcos need to provide information that will assist consumers to choose an NBN plan that suits their needs and if they don’t they will be held to account”.
Cameron said the financial penalties send a “strong message to telcos that they need to comply with the rules”.
The Standard forms part of a broader suite of rules made by the ACMA in 2018 designed to significantly improve consumers’ experiences when migrating to the NBN.
“Ensuring compliance with the rules helping consumers moving to the NBN is a priority for the ACMA in 2019−20 and today’s infringement notices demonstrate that they will be enforced,” Cameron said.
“Telcos have had ample time to familiarise themselves and ensure compliance with the NBN rules.
“Failure to comply in this late stage of the NBN rollout is not acceptable and warranted stronger action.”