Wednesday, 19 June 2019 12:43

ACMA calls for feedback on emergency call services regime Featured


The telecommunications regulator, The Australian Communications and Media Authority, is reviewing Australia’s emergency call services regime and is now seeking industry and public feedback through a consultation process.

The ACMA has announced the review of its Emergency Call Service Determination in its second-round consultation on the draft Telecommunications (Emergency Call Services) Determination.

The draft ECS Determination 2019 was developed following a first round of consultation in November 2018 about the review of the Telecommunications (Emergency Call Services) Determination 2009.

The ACMA says it has received 10 submissions on the draft ECS Determination 2019 which places obligations on carriers, carriage service providers and the emergency call service providers — currently Telstra for 000 and 112, and the Australian Communication Exchange for 106 — in relation to caller access, call carriage, call handling, service information and charging.

In Australia, access to services provided by emergency service organisations - police, fire, or ambulance - is made by calling the national emergency call service (ECS) numbers 000 (Triple Zero), 112 or 106.

The ACMA regulates the provision of the ECS under Part 8 of the Telecommunications (Consumer Protection and Service Standards) Act 1999, which requires the Authority to make a determination imposing requirements on carriers, carriage service providers and emergency call persons (ECPs) in relation to caller access, call carriage, call handling, service information and charging.

Submissions on the draft ECS Determination 2019 and the issues raised in the latest consultation paper, must be submitted to the ACMA by close of business on 19 July.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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