The ACCAN says it is ready to work on changes required to improve telecommunications in regional Australia, observing that the report presents many “positive recommendations” to achieve better communications services in regional areas.
“The report has identified that fundamental changes are required in the industry which will require a multi-stakeholder, cross party and industry collaboration,” said the ACCAN CEO, Teresa Corbin.
“It is vital for regional consumers that action results from this report and its recommendations. ACCAN is calling on the government to prioritise its response to the report. We look forward to working with government and industry to realise these recommendations.”
“These are priority areas for ACCAN. We are already working on a consumer white paper looking at the future of the Universal Service Obligation (USO), and a new consumer guarantee fit for the future telecommunications environment.”
The ACCAN’s submission to the review focused on improvements to consumer safeguards to meet the needs of regional consumers, how the NBN rollout can best deliver for regional consumers, and how the NBN and Mobile Black Spot Programme can be complemented by additional infrastructure policies to address remaining issues in regional Australia.
Corbin welcomed the report’s recommendation that ACCAN continue to make representations on the accessibility and affordability of services, pointing out that ACCAN’s core work is focused on better communications for all Australians, but particularly to represent those consumers who are currently the most poorly served.
“ACCAN’s membership includes a number of regional and remote organisations and individuals, as well as a number of smaller organisations such as local agricultural bureaus and community groups. We are looking forward to continuing our work for better communications services for these consumer groups.”